Check most frequently asked questions here, if you still need help then please contact us at yellow@hello.com. This text can be changed by going to Design & Settings > Global Settings > Intro Text.
Commonly Asked Questions
We understand waiting for a refund can be frustrating. Once your returned item reaches our warehouse and passes inspection, refunds are typically processed within 7 business days back to your original payment method. Keep in mind that your bank or card provider may take additional time to post the credit to your account. If it has been more than 14 business days since we confirmed your refund, please get in touch with us at info@korapicks.com and we will investigate right away.
Contact Us
Customer support hours: 9:00 am to 5:00 pm EST, Monday to Friday
Email: info@korapicks.com (response within 12 hours during business days)
Phone: (937) 745-3581 (available 24/7)
Company: PLN ECOM LTD
Company Number: 15952470
Address: 86-90 Paul Street, London, EC2A 4NE, United Kingdom
Contact us online: https://korapicks.com/pages/contact-us
If you placed a duplicate order by mistake, please contact us as quickly as possible at info@korapicks.com or call (937) 745-3581. If the duplicate order has not yet been dispatched, we can cancel it and issue a full refund. Once an order has shipped, it cannot be cancelled, but you may return it under our standard return policy once it arrives.
Contact Us
Customer support hours: 9:00 am to 5:00 pm EST, Monday to Friday
Email: info@korapicks.com (response within 12 hours during business days)
Phone: (937) 745-3581 (available 24/7)
Company: PLN ECOM LTD
Company Number: 15952470
Address: 86-90 Paul Street, London, EC2A 4NE, United Kingdom
Contact us online: https://korapicks.com/pages/contact-us
We are sorry to hear your order has not arrived despite the tracking showing delivery. We suggest the following steps: check around the delivery area including porches, side doors, and with neighbours; verify the shipping address on your order confirmation; and contact your local carrier with the tracking number. If you still cannot locate the package after 48 hours, please email us at info@korapicks.com with your order number and we will work with the carrier to resolve the issue.
Contact Us
Customer support hours: 9:00 am to 5:00 pm EST, Monday to Friday
Email: info@korapicks.com (response within 12 hours during business days)
Phone: (937) 745-3581 (available 24/7)
Company: PLN ECOM LTD
Company Number: 15952470
Address: 86-90 Paul Street, London, EC2A 4NE, United Kingdom
Contact us online: https://korapicks.com/pages/contact-us
Tracking numbers can sometimes take 24-48 hours to become active in the carrier's system after your order ships. If your tracking number still shows as invalid after 48 hours, please email us at info@korapicks.com with your order number and we will look into it immediately and provide you with an update.
Contact Us
Customer support hours: 9:00 am to 5:00 pm EST, Monday to Friday
Email: info@korapicks.com (response within 12 hours during business days)
Phone: (937) 745-3581 (available 24/7)
Company: PLN ECOM LTD
Company Number: 15952470
Address: 86-90 Paul Street, London, EC2A 4NE, United Kingdom
Contact us online: https://korapicks.com/pages/contact-us
Our phone support team is available 24/7 at (937) 745-3581. During peak periods, there may be a brief wait. If you are unable to reach us by phone, please send an email to info@korapicks.com and our team will respond within 12 hours during business days (Monday to Friday, 9:00 am - 5:00 pm EST). You can also reach us through our contact page at https://korapicks.com/pages/contact-us.
Contact Us
Customer support hours: 9:00 am to 5:00 pm EST, Monday to Friday
Email: info@korapicks.com (response within 12 hours during business days)
Phone: (937) 745-3581 (available 24/7)
Company: PLN ECOM LTD
Company Number: 15952470
Address: 86-90 Paul Street, London, EC2A 4NE, United Kingdom
Contact us online: https://korapicks.com/pages/contact-us
Payments
At Kora Picks, we currently accept Visa and Mastercard for all purchases. All transactions are processed in US Dollars (USD) through secure, PCI DSS compliant payment gateways with SSL encryption to keep your financial information safe.
Contact Us
Customer support hours: 9:00 am to 5:00 pm EST, Monday to Friday
Email: info@korapicks.com (response within 12 hours during business days)
Phone: (937) 745-3581 (available 24/7)
Company: PLN ECOM LTD
Company Number: 15952470
Address: 86-90 Paul Street, London, EC2A 4NE, United Kingdom
Contact us online: https://korapicks.com/pages/contact-us
We do not offer cash on delivery at this time. All orders must be paid for at checkout using Visa or Mastercard. Your payment is processed securely through encrypted channels at the time you place your order.
Contact Us
Customer support hours: 9:00 am to 5:00 pm EST, Monday to Friday
Email: info@korapicks.com (response within 12 hours during business days)
Phone: (937) 745-3581 (available 24/7)
Company: PLN ECOM LTD
Company Number: 15952470
Address: 86-90 Paul Street, London, EC2A 4NE, United Kingdom
Contact us online: https://korapicks.com/pages/contact-us
Product Information
Each product on our website includes a detailed description, specifications, and images on its product page. If you need further information about a specific item, feel free to email us at info@korapicks.com or call (937) 745-3581 and our team will be happy to assist you.
Contact Us
Customer support hours: 9:00 am to 5:00 pm EST, Monday to Friday
Email: info@korapicks.com (response within 12 hours during business days)
Phone: (937) 745-3581 (available 24/7)
Company: PLN ECOM LTD
Company Number: 15952470
Address: 86-90 Paul Street, London, EC2A 4NE, United Kingdom
Contact us online: https://korapicks.com/pages/contact-us
Returns & Refunds
We offer a 30-day return window from the date you receive your order. To be eligible for a full refund, items must be returned in their original condition and packaging. Please note that the customer is responsible for return shipping costs unless the item arrived defective or incorrect. Sale and discounted items are considered final sale and cannot be returned or refunded. To start a return, contact us at info@korapicks.com. For complete details, please visit our Returns & Refunds Policy.
Contact Us
Customer support hours: 9:00 am to 5:00 pm EST, Monday to Friday
Email: info@korapicks.com (response within 12 hours during business days)
Phone: (937) 745-3581 (available 24/7)
Company: PLN ECOM LTD
Company Number: 15952470
Address: 86-90 Paul Street, London, EC2A 4NE, United Kingdom
Contact us online: https://korapicks.com/pages/contact-us
Once we receive and inspect your returned item, your refund will be processed within 7 business days to your original payment method. Please allow additional time for your bank or card issuer to post the credit to your statement. If more than 14 business days have passed since we confirmed your refund, please contact us at info@korapicks.com for assistance.
Contact Us
Customer support hours: 9:00 am to 5:00 pm EST, Monday to Friday
Email: info@korapicks.com (response within 12 hours during business days)
Phone: (937) 745-3581 (available 24/7)
Company: PLN ECOM LTD
Company Number: 15952470
Address: 86-90 Paul Street, London, EC2A 4NE, United Kingdom
Contact us online: https://korapicks.com/pages/contact-us